Revenue Cycle Management

Donna was a billing manager responsible for $15M in annual cash collections. Due to Donna’s management capacity, healthcare reimbursement knowledge, information technology skill set, human resource acumen and energy level, her …responsibility grew fivefold. Throughout this career growth phase, Donna thoroughly execute on all key initiatives in the revenue cycle management area for the Company. The strong cash flow generation resulting from Donna’s leadership provided capital for the Company to continue its business development expansion.

Donna is also a person who displays great character and integrity. During the course of our work experience, I developed a complete sense of trust in her decision making process regarding business issues and employee development. In my twenty plus years of health care experience, it is rare to find an executive that is so well rounded.

I worked closely with Donna Carter (White) from 2002 through 2009, at both Benchmark Medical and Physiotherapy Associates, helping grow those two companies through significant merger acquisition activity. Donna is a seasoned Revenue Cycle Management professional with a deep understanding of healthcare reimbursement practices. She successfully built and managed the company’s most successful reimbursement operation…

I have known Donna…professionally and personally… I worked collaboratively with Donna problem solving between field operations and revenue cycle management.

From 2001 to current, Donna has played an integral part of the leadership team to adapt to growth through acquisitions, mergers, and recent outsourcing decisions. These years offered Donna experience with personnel management, revenue cycle management, and diversity in health care business model.

Expert, honest, and dedicated team for revenue cycles, billing and coding in health care. Also amazing at the forensic discovery of problems in claims and revenue cycle!

Our facility began using Legacy Consulting Services when we struggled with timely claims and denials in addition to little cash flow.  From the beginning, our experiences with the staff have consistently been handled in a highly professional manner.  Legacy has even taken the time to better educate our staff on appropriate processes for quicker payment turn around resulting in more cash flow for our facility.   A consistent team from Legacy is the same team working our facility revenue items day in and out.  This provides diligent support and attention to our accounts by the same people instead of a new person each day.  Our facility has been able to lower our Accounts Receivable days to 25.

We are fast approaching our one-year anniversary, and although I wish circumstances with HFT Counseling had been different, I am truly glad that Legacy Consulting was there for us. Internal flags with our HFT ministry arose in the spring of 2015. In the fall of 2015, we initiated our search for a medical practice audit firm.

The Legacy proposal stood out not only for the skills and expertise offered, but more so for the strong alignment of Christ-centered values between Legacy and Patrick Henry Family Services. Your Legacy team quickly verified our concerns and diligently dug in to completely diagnose the situation; they met with clinicians, staff, and constituents to thoroughly assess the severity of the problem; produced comprehensive reports and analysis; and provided a comprehensive corrective action plan.

Without reservation, The Legacy Consulting Team was outstanding in their work for Patrick Henry Family Services. You were thorough, detailed, professional, and a “friend” when we needed one. The results were outstanding and timely. With Legacy, we have a bright future!

I have had the great pleasure of knowing and interfacing with Donna and Legacy Consulting Services over the past several years. We have worked collectively on bringing to bear innovative services and technology solutions in both the healthcare and dental verticals. Donna’s expertise in Revenue Cycle Management and being a servant leader are apparent in the practices she represents. Beyond her subject matter expertise, she is a powerful advocate on behalf of her clients who constantly seeks to bring innovative and collaborative means to an ever changing healthcare landscape. I would not hesitate to recommend Donna and Legacy Consulting Services. I look forward to continually partnering with her in the future.

I have had the privilege and the opportunity to work with and to learn from Donna Carter-White. Our working relationship began in 2001 when the company in which I was a founding partner acquired Rehab Associates. During the due diligence phase of the acquisition the entire team was impressed with the organization and proficiency with which Donna ran the billing operation. She was much more than a billing executive and was involved in every aspect of the Rehab Associates business. Her expertise extended into the operations and the clinical aspects of the business. The growth in the business and the contractual and referral relationships were due in a large measure to Donna’s business development efforts. She assisted in the tremendous growth in the marketplace of Rehab Associates and continued in this role being the contact with all of the major payers and clients. The performance of the billing operation and Donna’s oversight of that area made Rehab Associates a valuable addition to the Benchmark enterprise.

When the acquisition was finalized, the focus was on integrating as much of the business in the Montgomery office under Donna’s leadership. This enabled the company to consolidate many of the existing billing operations into the Montgomery Central Billing Office. Donna has proven herself to be an outstanding executive. Her organization skills as well as her written and oral communication skills are outstanding. She is as at home in a board room as she is working side by side with her billing staff. She makes it a practice to understand and to bring insight and innovation into each area for which she is responsible. She always presents herself in a professional and confident manner and she has an innate ability to establish trust among both her subordinates, senior management and her clients. Her leadership skills are outstanding and she has the loyal support of her staff. She thinks outside the box and is constantly improving and refining the processes. Her cash to revenue goals are always met and exceeded and she monitors and controls costs keeping her cost per visit for billing well below the national average.

In 2005, I had the opportunity to take on the role of Vice President of Revenue Cycle Management for Benchmark Medical. Donna White was a Director of Reimbursement and reported directly to me at the time I took on this role. Over the following four years, Donna supported me in too many ways to count. For me, she was not only a trusted employee, but also a collaborator and teacher. Her many years of managing all aspects of the revenue cycle brought a depth of expertise not frequently seen in the industry. Additionally, leadership and management appeared to be natural talents of Donna’s. She quickly earned the respect of her employees and peers by combining this expertise with her excellent communication and leadership skills. Donna managed a very large billing and collections operation, overseeing more than a hundred associates. She consistently met and exceeded collections targets, while maintaining a low cost of collections. She understood the importance of maintaining positive relationships with the clinical and operational leaders in the organization and promoted customer service in all she did. Donna has always been on the cutting edge and has quickly adopted new technology to streamline her operations. She has an exceptional ability to assess processes, analyze results, and continually adapt operations to enhance quality and efficiency.