Webster’s defines Project Management as “the discipline of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria.”
Project management knowledge focuses on ten areas:
- Risk management
- Human resources
- Stakeholder management
Whether the project is large or small, having a strong leader that can map out the stages of the process, follow up regularly on those steps and organize all of the contacts, actions and communications is critical to the success of your project. However, the project, if not well-planned, can become a disaster.
Our Project Managers:
• Have the expertise necessary to tackle the project for you,
• Hold key stakeholders accountable,
• Coordinate not only with your staff, but any outside vendors and
• Ensure your project stays on track to its finish date to take the stress off your managers and allow them to focus on their daily duties.
Ultimately, the goal is to ensure project success, minimize costs and improve quality.
Our staff is experienced with practice management system and electronic record system projects, large-scale IT initiatives, due diligence for mergers and acquisitions, and so much more. Project management at every step of the process is the surest way to achieve the intended results.
Let us take the guesswork out of project planning. We will work with your team throughout all of the phases – initiation, planning, communication and implementation. We believe that people, process and technology are all critical components to an effective outcome within a project.
We can help with your next project!
What Our Customers Have to Say
Going live on an EHR for the first time is a major undertaking. Switching from one EHR to another, however, is a whole new ballgame, and one for which there isn’t a ton of collective industry experience. Donna White and Jennifer Geoppinger led our practice confidently through the EHR selection and contract negotiation process to help ensure we were making the best decision for our present and future needs. Where they truly earned their keep, however, was in the implementation phase. They helped us construct a doable, yet aggressive, implementation timeline and made sure we stayed on track with no unexpected A/R delays. Their razor-sharp project management skills combined with their A/R management and technical knowledge were the ideal combination for our project. Since go-live, Jennifer remains involved in our team to make sure we are fully leveraging the investment we made.
Practice Administrator, Internal Medicine Associates
I first heard about Legacy Consulting from a trusted friend in the industry. Now after more than 8 months and several successful projects later, I have recommended their services to other local hospitals in the area. We are so confident about Legacy Consulting’s abilities we have turned over our patient account billing to them for processing.
Warren Memorial Hospital
I have had the great pleasure of knowing and interfacing with Donna and Legacy Consulting Services over the past several years. We have worked collectively on bringing to bear innovative services and technology solutions in both the healthcare and dental verticals. Donna’s expertise in Revenue Cycle Management and being a servant leader are apparent in the practices she represents. Beyond her subject matter expertise, she is a powerful advocate on behalf of her clients who constantly seeks to bring innovative and collaborative means to an ever changing healthcare landscape. I would not hesitate to recommend Donna and Legacy Consulting Services. I look forward to continually partnering with her in the future.
A brand-new acute care hospital has many large projects to complete in order to successfully open for business. Arguably one of the most important systems to effectively implement is the electronic medical record (EMR). The successful implementation of an EMR is reliant on many factors, such as gathering information to build the initial system options, which is dependent on understanding how the EMR will use the preferences. Legacy Consulting was instrumental to our organization in this way, with their comprehensive knowledge of NextGen Inpatient Solution products.
Another key to successful EMR implementation is management of the overall project. Clear communication channels between the EMR vendor and staff in each of the hospital’s departments is essential. Without this an organization can expect to miss major deadlines or submit incomplete or inaccurate information to the vendor, causing substandard system performance and/or delay a planned Go Live date. Legacy’s Project Management support helped ensure that our organization met important project deadlines and successfully went Live with a fully operational system on our goal date.
Finally, no matter how careful the planning, a new organization can expect to make a significant amount of changes from the conceptualized state of EMR use pre-Go Live to the actuality of system use in a fully functional hospital after the facility opens its doors. These changes require a substantial amount of system maintenance work. Our organization would not have been able to accomplish high priority changes in an efficient manner without the continued support of Legacy Consulting in the immediate post-implementation period.
If you are an organization facing a significant project involving NextGen Inpatient Solutions, you could not find a better business partner than Legacy Consulting Services.
Clinical Informatics & HIM Manager, Kearney Regional Medical Center
I utilized Legacy Consulting Services when our Centralized Business office for 8 Critical Access facilities was going live on a new HIS system. We reached out to Legacy Consulting Services for guidance with the HIS platform we were transitioning to and extra man power that was needed during this conversion to set up dictionaries and tables. If it was not for [Legacy Consulting’s] expertise and diligence with completing tasks we would have never made our go live date. Even after going live, we reached out to them for their expertise and if they didn’t already know the answer, they had connections to get me the answer I needed to move forward. We had weekly and sometime daily calls to make sure the project was on task. I will utilize Legacy Consulting Services in the future when needs arise.
Former Central Business Office Director
Multiple Critical Access Hospitals
I have had the privilege and the opportunity to work with and to learn from Donna Carter-White. Our working relationship began in 2001 when the company in which I was a founding partner acquired Rehab Associates. During the due diligence phase of the acquisition the entire team was impressed with the organization and proficiency with which Donna ran the billing operation. She was much more than a billing executive and was involved in every aspect of the Rehab Associates business. Her expertise extended into the operations and the clinical aspects of the business. The growth in the business and the contractual and referral relationships were due in a large measure to Donna’s business development efforts. She assisted in the tremendous growth in the marketplace of Rehab Associates and continued in this role being the contact with all of the major payers and clients. The performance of the billing operation and Donna’s oversight of that area made Rehab Associates a valuable addition to the Benchmark enterprise.
When the acquisition was finalized, the focus was on integrating as much of the business in the Montgomery office under Donna’s leadership. This enabled the company to consolidate many of the existing billing operations into the Montgomery Central Billing Office. Donna has proven herself to be an outstanding executive. Her organization skills as well as her written and oral communication skills are outstanding. She is as at home in a board room as she is working side by side with her billing staff. She makes it a practice to understand and to bring insight and innovation into each area for which she is responsible. She always presents herself in a professional and confident manner and she has an innate ability to establish trust among both her subordinates, senior management and her clients. Her leadership skills are outstanding and she has the loyal support of her staff. She thinks outside the box and is constantly improving and refining the processes. Her cash to revenue goals are always met and exceeded and she monitors and controls costs keeping her cost per visit for billing well below the national average.