Back Office Policies & Procedures

Back Office Policies & Procedures


Back Office best practices include billing, payment posting, Insurance AR follow up, Patient Balance Collections, how to work specific denials, etc. Legacy can customize each Policy & Procedure with your logo for free!

The back office manual includes everything you need to make sure your revenue cycle is meeting best practices. Policies include:

  • Charge Capture and Billing
  • Payment Posting
  • AR Follow Up
  • Checklist for working AR accounts
  • Exhausting Efforts in AR
  • Patient Collections Process
  • Requesting a Write-off
  • Financial Hardship
  • Out of Network
  • Self-Pay Policy
  • RCM Glossary

Also included are several sample forms for Patient Payment plans and out of network agreement forms for patients to sign, as well as the full Working Denials manual, complete with sample appeal letters!