We take the hassle out of handling your claims. We simplify the complex! Forget about the administrative burdens of turnover, training, and ever-changing reimbursement guidelines.
We focus on billing, so you can focus on patient care.
You spent years studying to enjoy a career of helping people – not to master billing and administrative processes! Our team understands your focus should be directed toward your patients, so we offer services to ensure your medical claims are billed timely and accurately.
We take all the steps necessary to help you get paid faster. Plus, you gain the benefits of seamless billing processes and optimized reimbursement. Our expert billers handle the entire billing process for your office – from keying charges to submitting claims, working edits, managing rejections and denials, in-depth account reviews to increase revenue, and more.
We offer a team structured just for you.
Our teams are tailored for each client to best meet their needs. Some AR teams may work specific clinics, while others may work specific payors. We assess what team structure works best for your specific business model and design accordingly. These AR teams have the expertise to manage any aspect of the billing process and focus on touching every unpaid claim within 30-45 business days.
We create custom AR work lists to focus your team on maximizing and expediting reimbursements.
In short, we get your practice more money and we get it faster. Your team’s daily work on unpaid claims will focus on targeted AR issues, such as claims nearing timely filing deadlines or large dollar claims and more.
Need additional reasons to outsource your billing or other back office functions? These are a few more benefits.
We keep up with the constant changes in healthcare.
Changes in healthcare, state and federal rules and regulations, billing and coding guidelines, and reimbursement challenges affect all aspects of billing and require consistent staff education. We work diligently to stay abreast of these changes, so we can handle the complexities and eliminate this worry and burden for your team.
We provide a team of dedicated, highly trained billing and revenue cycle experts.
The billing team has one purpose — that is to bill with accuracy and compliance to improve the profitability of your practice. We work all edits and rejections, review and post all payments, and work all outstanding claims, including denials. Our goal is to ensure that payors are paying as quickly as possible and paying the correct amount to prevent incorrect adjustments. Every claim is tracked until it is processed and paid. Our billing experts also work closely with your office staff to ensure an efficient daily workflow.
You get paid faster.
At Legacy, we know that cash flow is key! Your primary reason for outsourcing is to submit claims faster, with fewer errors, and to receive payment in the shortest amount of time possible and collect on the difficult claims that require refiling, additional documentation or appeals. We ensure that electronic transmission of claims is occurring with all payors that offer this option. We can also assist with electronic funds transfer (EFTs) and electronic remittance advice (ERAs) setup, which improves cash flow turnaround and payment posting as well.
It Just Makes Good “Cents” to Outsource to Legacy
Every practice, organization, and team is unique and insurance billing is complicated. To provide the best value possible, we tailor our service offerings and pricing to each of our clients to ensure you pay only for the services you need. We can take on your entire front-end and back-end revenue cycle, or we can assume any part of the revenue cycle that would eliminate a burden for you and your team.
Our outsourced billing rate depends upon which services you choose. For instance, you might choose end-to-end revenue cycle and medical billing services or possibly payment posting or accounts receivable follow-up or even just insurance verification. We work to provide the solution that is most needed for your practice, group, or organization.
Contact us for a quote. Schedule a call to discuss further
What Our Customers Have to Say
Legacy Consulting has exceeded my expectations in so many ways! As a business owner, it is essential to find knowledgeable and trustworthy professionals who can help you succeed- Legacy was that solution for us! Donna and her team have transformed many areas of our business including billing, collections, compliance, staffing, budgeting, and so much more! Everyone we’ve worked with at Legacy has been polite, efficient, and an expert in their field… and such a pleasure to work with!!! With their help, not only has our bottom line improved, our processes have been streamlined, and our stress level minimized- what an outstanding formula for success! I highly recommend Legacy Consulting for all types of business owners, regardless of your consulting needs.
Jeff & Anna Jones
Owner, Jones Physical Therapy
I’ve switched my billing over to Legacy Consulting Services since March of this year [2019] and I can’t be more pleased with everything. Jennifer has made the transition so easy and the entire team has been available to answer any of my questions or concerns. I’d highly recommend Legacy consulting services for physician billing.
Dr. Diem Yeung
Owner, DHY Rehab
I have known Donna…professionally and personally… I worked collaboratively with Donna problem solving between field operations and revenue cycle management.
From 2001 to current, Donna has played an integral part of the leadership team to adapt to growth through acquisitions, mergers, and recent outsourcing decisions. These years offered Donna experience with personnel management, revenue cycle management, and diversity in health care business model.
Tracy L. Causey, Senior RVP Operations
Drayer Physical Therapy
I have had the privilege and the opportunity to work with and to learn from Donna Carter-White. Our working relationship began in 2001 when the company in which I was a founding partner acquired Rehab Associates. During the due diligence phase of the acquisition the entire team was impressed with the organization and proficiency with which Donna ran the billing operation. She was much more than a billing executive and was involved in every aspect of the Rehab Associates business. Her expertise extended into the operations and the clinical aspects of the business. The growth in the business and the contractual and referral relationships were due in a large measure to Donna’s business development efforts. She assisted in the tremendous growth in the marketplace of Rehab Associates and continued in this role being the contact with all of the major payers and clients. The performance of the billing operation and Donna’s oversight of that area made Rehab Associates a valuable addition to the Benchmark enterprise.
When the acquisition was finalized, the focus was on integrating as much of the business in the Montgomery office under Donna’s leadership. This enabled the company to consolidate many of the existing billing operations into the Montgomery Central Billing Office. Donna has proven herself to be an outstanding executive. Her organization skills as well as her written and oral communication skills are outstanding. She is as at home in a board room as she is working side by side with her billing staff. She makes it a practice to understand and to bring insight and innovation into each area for which she is responsible. She always presents herself in a professional and confident manner and she has an innate ability to establish trust among both her subordinates, senior management and her clients. Her leadership skills are outstanding and she has the loyal support of her staff. She thinks outside the box and is constantly improving and refining the processes. Her cash to revenue goals are always met and exceeded and she monitors and controls costs keeping her cost per visit for billing well below the national average.
Peg Lentz O’Donnell
Principal, O’Donnell Consulting
Legacy Consulting Services is very professional and attentive to our needs. They are an excellent resource as they perform many services for our medical practice. They are very responsive, knowledgeable and their customer service is unmatched with attention to detail at every level. In addition, they have been able to collect much of our receivables. I would recommend Legacy Consulting Services to anyone.
Brett Schmerge
Office Administrator, Medical Plaza Family & Geriatric Physicians
Expert, honest, and dedicated team for revenue cycles, billing and coding in health care. Also amazing at the forensic discovery of problems in claims and revenue cycle!
Nancy Thomas
Clinical Network Manager, New Directions Behavioral Health
Our facility began using Legacy Consulting Services when we struggled with timely claims and denials in addition to little cash flow. From the beginning, our experiences with the staff have consistently been handled in a highly professional manner. Legacy has even taken the time to better educate our staff on appropriate processes for quicker payment turn around resulting in more cash flow for our facility. A consistent team from Legacy is the same team working our facility revenue items day in and out. This provides diligent support and attention to our accounts by the same people instead of a new person each day. Our facility has been able to lower our Accounts Receivable days to 25.
Shyanne Scholl
Physician Clinic Manager, Warren Memorial Hospital
I worked closely with Donna Carter (White) from 2002 through 2009, at both Benchmark Medical and Physiotherapy Associates, helping grow those two companies through significant merger acquisition activity. Donna is a seasoned Revenue Cycle Management professional with a deep understanding of healthcare reimbursement practices. She successfully built and managed the company’s most successful reimbursement operation…
Tim Leffler, Chief Information Officer
Pentec Health
In 2005, I had the opportunity to take on the role of Vice President of Revenue Cycle Management for Benchmark Medical. Donna White was a Director of Reimbursement and reported directly to me at the time I took on this role. Over the following four years, Donna supported me in too many ways to count. For me, she was not only a trusted employee, but also a collaborator and teacher. Her many years of managing all aspects of the revenue cycle brought a depth of expertise not frequently seen in the industry. Additionally, leadership and management appeared to be natural talents of Donna’s. She quickly earned the respect of her employees and peers by combining this expertise with her excellent communication and leadership skills. Donna managed a very large billing and collections operation, overseeing more than a hundred associates. She consistently met and exceeded collections targets, while maintaining a low cost of collections. She understood the importance of maintaining positive relationships with the clinical and operational leaders in the organization and promoted customer service in all she did. Donna has always been on the cutting edge and has quickly adopted new technology to streamline her operations. She has an exceptional ability to assess processes, analyze results, and continually adapt operations to enhance quality and efficiency.
Shiela Sennett
Sr. Director of Office Operations, ATI Physical Therapy
I first heard about Legacy Consulting from a trusted friend in the industry. Now after more than 8 months and several successful projects later, I have recommended their services to other local hospitals in the area. We are so confident about Legacy Consulting’s abilities we have turned over our patient account billing to them for processing.
Former CFO
Warren Memorial Hospital
Codie Khoury
Phoenix Based Infusion Center
Featured Resources
Back Office Policies & Procedures
Back Office best practices include billing, payment posting, Insurance AR follow up, Patient Balance Collections, how to work specific denials, etc. Legacy can customize each Policy & Procedure with your logo for free!
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RCM Best Practices Training Online
Have your staff trained on revenue cycle best practices from patient check-in to payment posting and AR follow up.
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Management Policies & Procedures
Including key performance indicators and best practices, this guide will help with the overall management of your practice. We can customize each policy with your logo for free!
Read MoreFeatured Articles
Why Do I Need a Billing Assessment?
A Billing Assessment, also called a Revenue Cycle Assessment, is important for any organization, whether small or large, because there are many “red flag areas” that can potentially reduce cash flow, present compliance risks, and […]
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How do Denials Impact my Reimbursement?
Denials impact reimbursement by delayed cash flow, increased accounts receivable days and increased cost to rework the claims. Knowing the volume of denials and the denial reasons is an important step towards improving the denials […]
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Potential Changes to Telehealth Visits
The global COVID-19 pandemic has brought an emerging healthcare technology to every-day practice nearly overnight. Two years ago, telehealth was something new that many practices were shying away from. Once the pandemic took over, they […]
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